Privacy Policy
General
In this privacy policy we describe how Bakker Special Mill (BSM), a product of www.bakker-special-engineering.com, collects and processes your personal data through your use of our ‘Services’. These Services include visits to our website, your use of our apps, or your participation in an event, including any information you provide when you sign up for our newsletter, purchase a product, or participate in an event. In addition, this policy describes how to change or remove your privacy settings and explains the rights you can rely on while using our Services.
We consider the privacy of our visitors, users, customers and other contacts with BSM very important and we will do everything we can to ensure this. In general, BSM will not share your personal information with third parties without your consent, unless it is part of the service that BSM performs for you. In addition to our privacy policy, please read our ‘Terms and Conditions of Service’ to ensure that you are fully aware of BSM’s policies.
Our services are not intended for children and we do not knowingly collect information relating to children. If you have any comments or questions about our privacy policy, please contact the BSM headquarters. Contact details can be found in Article 9.
Changes to the privacy policy
This version of the Bakker Special Mill (BSM) privacy policy was last updated in January 2024. We may update this privacy statement from time to time to comply with applicable data protection laws, so please check back here regularly for updates.
The personal information we hold about you must be accurate and up to date. Please keep us informed if your personal information changes in the course of your relationship with us.
ARTICLE 1 – THE DATA WE COLLECT
Bakker Special Mill (BSM) collects both anonymous and non-anonymous information. We collect this information when you use our services, visit or contact us or when you connect with third parties. To find out what cookies we collect when using our online services, please see our Cookie Policy at www.bakker-special-mill.com/cookie-settings
The use of our Services to which this policy applies:
– The use, the visit, and the interaction with the BSM website
– The use, the visit, and the interaction with BSM products
– The visit, the interaction with BSM at events
– The purchase process of a product
– Any other process or connection to BSM
ARTICLE 2 – WHY DO WE COLLECT YOUR PERSONAL DATA AND ON WHAT LEGAL BASIS
Where Bakker Special Mill (BSM) processes your personal data, it does so on the following legal basis:
A. performance of a contract with you (or taking steps at your request before entering into a contract with you);
B. fulfilling a legal obligation of BSM
C. our legitimate interests, including but not limited to (i) our commercial and marketing interests, (ii) our interests in providing, maintaining and improving our services and customer experience, (iii) our interest in combating fraud, abuse and security or technical issues with our services, (iv) our interest in conducting (statistical) research, and (v) our interest in enforcing or investigating (potential) legal claims; and marketing interests
D. your consent (and, where applicable, your explicit consent (e.g. concerning health data)).
ARTICLE 3 – WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSE
A. General information
The information that you may share with us while using our Services are:
– First name*
– Surname*
– Username*
– Password*
– Login PIN code *
– E-mail address*
– Date of birth
– Location
– Gender
*This information is included in the basic account information and is required to create and use an account and some other services that BSM has. All users of our Services have a specific user number to associate the data with the correct person.
B. Specific information
WEBSITE
Information collected via the website:
– Cookies: Information about the visitor/user is collected on the BSM website through cookies.
– E-mail address: Via a pop-up, you will be asked whether you wish to subscribe to the newsletter. If you are interested, please enter your e-mail address and validate by sending a confirmation e-mail. Once you have activated your e-mail address, BSM will be able to send you news, updates and developments. If you no longer wish to receive this type of information, you can unsubscribe via the link at the bottom of the e-mail or send an e-mail to [email protected] with the wish not to receive any more e-mails.
– Telephone number: Customers and visitors to the BSM website can leave their contact details to register for an event or demo. For a demo request, visitors leave an email address or telephone number to make an appointment. When we no longer use the contact details, we remove them from our CMS system.
CONTACT WITH Bakker Special Engineering
When you contact Bakker Special Mill (BSM), BSM records the personal data you provide to us. This is limited to your name, contact details and information provided by you in connection with your information needs or complaints. This information is used to answer your request for information or to handle your complaint. We register this data because you enquire with us. We also use information relating to complaints to improve our service and customer experience.
ORDERS AND PURCHASES
When you place an order via Bakker Special Mill (BSM), you must provide us with the following information so that BSM can process the order:
– First name and surname
– Country
– Street + number
– Postal code + City
– E-mail address
– Telephone number
– Payment details
Without this information, we cannot process your payment and order. We store your details in our account so that we can communicate with you and support you when necessary.
ARTICLE 4 – RETENTION PERIOD
Bakker Special Mill (BSM) does not retain your personal information longer than necessary for the purposes for which the relevant personal information was collected, as set forth in this privacy policy. You can always request the deletion of your personal data under article 3.
ARTICLE 5 – USE OF COOKIES
Bakker Special Mill (BSM) uses cookies and similar techniques. Cookies are small text files that are generated and stored on your computer, tablet or smartphone when you use the websites. In general, BSM does not use tracking and profiling cookies. For more information about cookies, please see our separate cookie policy at www.bakker-special-mill.com/cookie-settings
ARTICLE 6 – SAFETY
Bakker Special Mill (BSM) applies a level of security to the processing of personal data which, within the capabilities of current technology, is sufficient to prevent unauthorised access, modification, publication or loss of your personal data. The security of your personal data depends on the confidentiality of your account details (username and password). You must handle your account information with care and never make it available to third parties.
ARTICLE 7 – RIGHT OF RECTIFICATION, ERASURE AND COMPLAINTS
All personal data stored in an account (as described in article 3) can be viewed and changed by logging into your account. Bakker Special Mill (BSM) may be required by law to retain certain personal data. BSM cannot delete or change this personal information at your request.
You may at any time request access to your data at BSM or request the rectification or deletion of your personal data or the limitation of the processing of your personal data via the e-mail address [email protected]. You also have the right to transfer your personal data.
Please note that after we have amended or deleted your data at your request, these data may be present in our backups of all data for some time, until these backups are also deleted. BSM will never share any backed-up information.
If you have a complaint about the processing of your personal data, you can contact BSM via the e-mail address [email protected]. You also have the right to lodge a complaint with a competent supervisory authority (for the Netherlands: Personal Data Authority) if you believe that the processing of your personal data violates your rights under applicable law.
ARTICLE 8 – THIRD PARTIES
We will not pass on your personal data to third parties without your permission, unless:
– the performance of the agreement between you and Bakker Special Mill (BSM) requires this, for example because of payment
– it is for delivery of the products ordered by you;
– Bakker Special Mill (BSM) is required by law or emergency to disclose your personal information to the government; or
– if a reorganisation or transfer of business activities takes place at Bakker Special Mill (BSM) which obliges BSM to hand over personal data to another organisation.
If you share your information with third-party websites or apps (for example, publicly sharing information via social media), all such information will be available to those third parties. BSM accepts no responsibility or liability for how third parties handle personal data and cookies. We advise you to read the privacy and cookie policies before sharing any data with them.
Mollie
Bakker Special Mill (BSM) uses an external payment provider, Mollie. The payment data is shared with and stored by Mollie. The other order information as mentioned above is only stored in BSM’s accounting system and is kept there for administrative and fiscal reasons.
To be fully aware of Mollie’s privacy policy and further information, we advise you to consult the Mollie website: https://www.mollie.com/en/.
Facebook Business
Facebook Business is used by Bakker Special Mill (BSM) for advertising. Visitors to these ads may leave their email address and/or telephone number for the purpose of the ad. This information is used and/or stored to contact the respondent. The data collected by BSM is stored in our own relationship system.
ARTICLE 9 – CONTACT WITH Bakker Special Mill (BSM)
If you have any questions about this privacy policy, please contact BSM using these contact details:
Headquarters Bakker Special Engineering
Address: Hulswitweg 47-50
2031BG
Haarlem
The Netherlands
E-mail: [email protected]
ARTICLE 10 – AMENDMENTS
This privacy policy may be changed at any time. The most recent privacy policy can be found at www.bakker-special-mill.com/privacy-policy. We advise you to read the privacy policy on the Websites before entering new personal data.